We want you to be satisfied with the products you buy from us. If we made a mistake, we will fix it promptly, if you are
not satisfied, we will make it right.
If your order arrives in a visibly damaged box:
The shipment will come back to us and we will send you a replacement order at no charge to you.
If you need to return the product for any other reason: you need to obtain
NO RETURN WILL BE ACCEPTED WITHOUT AN RMA NUMBER - NO EXCEPTIONS
To obtain an RMA
Mail or email us the following information within 10 days of receipt of your order:
Brief description of the problem
When you receive your RMA number:
Return the product to us using the original shipping box. The product must be unused and in salable condition
Upon receipt of your return, we will exchange or replace the product.
EXCHANGE or REPLACEMENT ONLY - NO REFUND or CREDIT
Mail all correspondence regarding returns and RMA to:
Lectures de France, inc
2118 Heriot Street, Suite 1031Charleston